Privacy Polcies

Effective Date: July 31, 2026

This Privacy Policy explains how ValHalla Gaming LLC, operating as ValHalla Computers (“ValHalla Computers,” “we,” “us,” or “our”), collects, uses, stores, discloses, and protects personal information when individuals visit our website, submit a service inquiry, request or receive services, communicate with us, approve quotes, make payments, or otherwise interact with our business.

This Privacy Policy applies to information collected through valhallacomputers.com, our service and customer-management platforms, email, telephone calls, text messages, invoices, service documents, and in-person interactions.

By using our website or voluntarily providing information to us, you acknowledge the practices described in this Privacy Policy. Where consent or another specific authorization is required by applicable law, we will request it separately.

1. Information We Collect

ValHalla Computers may collect personal information that customers and website visitors voluntarily provide, as well as limited information collected automatically through our website and business platforms.

1.1 Contact and Identification Information

We may collect information such as a customer’s name, email address, telephone number, mailing or service address, city, ZIP code, preferred contact method, and other information needed to identify and communicate with the customer.

1.2 Service Inquiry and Computer Information

When a customer requests service, we may collect information about the requested service, computer type, manufacturer, model, hardware specifications, operating system, existing problems, previous repairs, customer-supplied parts, preferred appointment times, service location, and other details provided through the Service Inquiry form or subsequent communications.

1.3 Quotes, Appointments, and Service Records

We may collect and maintain information relating to quotes, estimates, approvals, appointments, work authorizations, completed services, installed components, recommendations, customer communications, service history, invoices, payments, refunds, and other transaction records.

1.4 Photographs and Service Documentation

ValHalla Computers may take or receive photographs of a customer’s computer, components, accessories, workspace, visible damage, contamination, cable arrangement, or completed work when reasonably necessary to document equipment condition, communicate with the customer, perform the approved service, or maintain service records.

Customer or computer photographs collected for service documentation will not be used in advertising, social media, portfolios, or other promotional materials unless the customer provides separate and explicit permission for that use.

Permission to use a photograph for marketing is optional and is not required to request or receive service. When practical, ValHalla Computers will avoid displaying personal information, account details, serial numbers, home interiors, people, or other identifying content in approved marketing photographs.

1.5 Payment and Transaction Information

When customers approve quotes, purchase parts, pay deposits, or pay invoices, we may collect or receive transaction-related information such as the customer’s name, billing details, payment amount, payment status, payment method, transaction date, invoice number, refunds, and related accounting records.

Payment-card and bank-account information may be entered directly into and processed by an authorized third-party payment processor. ValHalla Computers does not intend to independently store complete payment-card numbers or online-banking credentials in its ordinary business records.

1.6 Communications

We may retain communications exchanged through email, telephone calls, text messages, website forms, Jobber, invoices, or other approved communication methods. These records may include questions, service descriptions, appointment information, approvals, complaints, attachments, photographs, and other information provided during the customer relationship.

1.7 Website and Analytics Information

When someone visits our website, Wix and its supporting technologies may automatically collect limited technical and usage information. This may include an Internet Protocol address, browser type, device type, operating system, approximate location, referring page, pages viewed, interaction data, date and time of access, and cookie or similar technology information.

We currently use Wix’s website tools and built-in analytics to understand general website activity, maintain website functionality, improve the visitor experience, and evaluate how visitors find and use our website.

1.8 Information from Third-Party Platforms

We may receive or synchronize information through service providers used to operate the business, including Wix, Jobber, Intuit QuickBooks, Google Workspace, Gmail, Google Drive, payment processors, financial institutions, and communications providers.

The information received depends on the service involved and may include customer contact information, form submissions, quotes, appointments, service records, invoices, payment status, communications, attachments, and accounting information.

1.9 Information We Ask Customers Not to Send

Customers should not send Social Security numbers, complete payment-card numbers, banking passwords, unrelated medical information, government identification documents, or passwords for personal financial, email, or social-media accounts through ordinary website forms, email, or text message unless ValHalla Computers specifically requests information that is reasonably necessary and provides an appropriate method for handling it.

2. How We Use Personal Information

ValHalla Computers uses personal information only for legitimate business purposes related to operating our website, responding to customers, providing services, maintaining business records, and complying with applicable obligations.

2.1 Responding to Inquiries

We may use contact information and service-request details to review inquiries, determine whether a requested service falls within our capabilities, answer questions, request additional information, and explain available options.

2.2 Preparing Quotes and Scheduling Services

We may use personal information to prepare estimates and quotes, confirm service eligibility, schedule or reschedule appointments, identify service locations, communicate arrival information, and coordinate equipment pickup, delivery, or return.

2.3 Providing and Documenting Services

We may use computer information, photographs, customer instructions, account-access information, service history, and other relevant details to inspect equipment, perform approved work, install components, test systems, document equipment condition, communicate findings, and prepare service summaries.

Information provided for one service will not automatically authorize unrelated access, work, purchases, or charges.

2.4 Customer Communication

We may use contact information to communicate about active inquiries, quotes, approvals, appointments, parts, service progress, completed work, invoices, payments, refunds, customer concerns, and other matters connected to the customer relationship.

Service-related communications are separate from promotional marketing communications. Customers are not required to agree to marketing messages in order to request or receive service.

2.5 Billing, Payments, and Accounting

We may use customer and transaction information to create and manage quotes, deposits, invoices, receipts, refunds, payment records, sales-tax records, bookkeeping entries, and other financial or business documentation.

Payment information may also be used by authorized payment processors, financial institutions, Jobber, Intuit QuickBooks, or other providers involved in processing and recording customer transactions.

2.6 Purchasing Parts and Materials

When a customer approves the purchase of computer components or other materials, we may use relevant customer, system, compatibility, shipping, transaction, and service information to identify, purchase, receive, document, and install the approved items.

We will not purchase customer-specific parts or materials without the approval and payment required under the applicable quote or service agreement.

2.7 Maintaining Customer and Service Records

We may maintain records of inquiries, quotes, approvals, appointments, equipment condition, completed work, installed components, recommendations, invoices, payments, communications, and customer concerns.

These records may be used to provide consistent customer service, answer questions, review workmanship concerns, maintain accounting records, document approved work, and protect the legitimate interests of both the customer and ValHalla Computers.

2.8 Safety, Security, and Misuse Prevention

We may use information when reasonably necessary to protect customers, ValHalla Computers, service providers, equipment, accounts, payment systems, or other persons from fraud, unauthorized access, unsafe equipment, threatening conduct, illegal activity, security incidents, or other harmful misuse.

2.9 Website Operation and Improvement

We may use website and analytics information to operate and maintain valhallacomputers.com, understand general visitor activity, identify technical problems, evaluate which pages and services receive interest, improve website navigation, and enhance the customer experience.

We currently use Wix’s built-in website and analytics tools for these purposes.

2.10 Photographs and Marketing

Photographs collected or created for service documentation may be used to record equipment condition, visible damage, components, approved work, and completed results.

ValHalla Computers will not use customer photographs, computer photographs, service photographs, testimonials, names, or identifying information for advertising, social media, portfolio displays, or other promotional purposes unless the customer provides separate and explicit permission.

A customer may refuse marketing permission without affecting their ability to request or receive service. Permission for promotional use may be limited or withdrawn for future use by contacting ValHalla Computers, although withdrawal may not require us to retrieve materials that were lawfully distributed or published before the request was received.

2.11 Legal and Business Obligations

We may use and retain information when reasonably necessary to comply with applicable laws, tax and accounting requirements, valid legal requests, court orders, insurance requirements, recordkeeping obligations, or the establishment, exercise, or defense of legal claims.

2.12 Other Uses with Notice or Permission

If ValHalla Computers wishes to use personal information for a materially different purpose from those described in this Privacy Policy, we will provide additional notice and request permission when required.

3. How We Share and Disclose Personal Information

ValHalla Computers does not sell or rent customers’ personal information. We disclose personal information only as reasonably necessary to operate our business, provide requested services, process transactions, comply with legal obligations, protect people and property, or fulfill another purpose described in this Privacy Policy.

3.1 Business and Technology Service Providers

We may disclose personal information to trusted service providers that assist us with website hosting, online forms, customer management, appointment coordination, communications, file storage, invoicing, bookkeeping, payment processing, analytics, and other business operations.

These providers may access or process information only to the extent reasonably necessary to perform services for ValHalla Computers or as otherwise permitted under their own applicable agreements, privacy policies, and legal obligations.

3.2 Payment, Accounting, and Financial Providers

Information relating to invoices, deposits, payments, refunds, taxes, and other transactions may be disclosed to payment processors, financial institutions, Jobber, Intuit QuickBooks, and other providers involved in processing, recording, reconciling, or documenting customer transactions.

Complete payment-card numbers, bank-account credentials, and similar payment information should generally be entered directly into the secure systems provided by the applicable payment processor rather than sent to ValHalla Computers through ordinary email, text message, or website-message fields.

3.3 Website, Forms, and Customer Management

Information submitted through valhallacomputers.com may be processed through Wix and transferred or entered into other business platforms used to review inquiries, prepare quotes, schedule services, maintain customer records, and provide support.

This information may include names, contact information, service selections, computer details, messages, photographs, appointment information, approvals, and related service records.

3.4 Communications and File Storage

Personal information may be processed or stored through Google Workspace, Gmail, Google Drive, telephone and text-message providers, and other communication or file-management tools used by ValHalla Computers.

These services may process message contents, contact information, attachments, photographs, service documents, and other information exchanged during the customer relationship.

3.5 Parts Suppliers and Retailers

When a customer authorizes ValHalla Computers to purchase or obtain a part, we may disclose limited information to a retailer, distributor, manufacturer, delivery service, or warranty provider when reasonably necessary to complete the purchase, arrange delivery or pickup, document the transaction, or assist with an approved return or warranty claim.

We will not provide more customer information than reasonably necessary for the applicable transaction.

3.6 Information Disclosed at the Customer’s Direction

We may disclose information when the customer asks or authorizes us to do so. Examples may include communicating with an authorized family member, releasing equipment to a designated person, sending service records to another provider, assisting with a manufacturer warranty claim, or using approved photographs or testimonials for marketing.

ValHalla Computers may request written confirmation before disclosing information or releasing equipment to another person.

3.7 Marketing and Promotional Use

ValHalla Computers will not provide customers’ names, contact information, photographs, testimonials, service records, or computer information to unrelated third parties for their own advertising or promotional purposes without separate permission.

Customer photographs, service photographs, names, testimonials, and identifying information will not be used in ValHalla Computers advertising, social media, portfolios, or other promotional materials unless the customer provides explicit permission.

Phone numbers and consent information associated with text messaging will not be sold or provided to unrelated third parties for their own marketing. Communications providers may process that information when necessary to deliver messages requested or reasonably expected by the customer.

3.8 Legal Requirements and Government Requests

We may preserve or disclose information when we reasonably believe doing so is required by applicable law, a valid subpoena, court order, tax requirement, regulatory request, or another legally enforceable process.

When legally permitted and reasonably practical, ValHalla Computers may seek clarification, limit the information disclosed to what is required, or notify the affected customer before responding.

3.9 Safety, Fraud Prevention, and Protection of Rights

We may disclose information when reasonably necessary to investigate or prevent fraud, unauthorized transactions, theft, threats, dangerous equipment, security incidents, illegal activity, or harm to customers, ValHalla Computers, service providers, property, or other persons.

Information may also be used or disclosed to establish, exercise, document, or defend legal rights, insurance claims, payment disputes, workmanship concerns, or other legitimate business interests.

3.10 Business Reorganization or Transfer

If ValHalla Computers is involved in a merger, acquisition, sale of business assets, financing transaction, restructuring, or transfer of business operations, relevant customer and business records may be reviewed or transferred as part of that transaction.

Any recipient of transferred personal information would be expected to handle it consistently with applicable law and the privacy commitments associated with the information at the time of transfer.

3.11 Other Disclosures with Notice or Permission

If ValHalla Computers wishes to disclose personal information for a materially different purpose not described in this Privacy Policy, we will provide appropriate notice and request permission when required.

4. Third-Party Business Platforms and Payment Providers

ValHalla Computers uses third-party platforms and service providers to operate its website, receive service inquiries, communicate with customers, manage appointments and service records, prepare quotes and invoices, process payments, maintain accounting records, and store business documents.

These providers may collect, receive, store, or otherwise process personal information on behalf of ValHalla Computers or as independent providers of their own services. Their handling of information is also governed by their respective terms, privacy notices, security practices, and legal obligations.

4.1 Wix

ValHalla Computers uses Wix to host and operate valhallacomputers.com and may use Wix tools for website forms, customer inquiries, website analytics, cookies, contact records, automated notifications, and other website-related functions.

Information submitted through the website may therefore be received, transmitted, or stored through Wix systems. This may include contact information, service selections, computer details, messages, uploaded photographs, form consent records, technical information, and website-usage data.

4.2 Jobber

ValHalla Computers uses Jobber for customer and service management. Depending on the features enabled, Jobber may be used to maintain customer contact information, service requests, quotes, approvals, appointments, job notes, invoices, payment status, communications, photographs, and service history.

Customers may receive emails, text messages, appointment information, quote requests, invoice notices, or other service-related communications through Jobber.

If Jobber payment-processing or messaging features are enabled, additional information may be processed by Jobber and its applicable payment, communications, or integration providers.

4.3 Intuit QuickBooks

ValHalla Computers uses Intuit QuickBooks for bookkeeping, accounting, invoicing, payment reconciliation, sales-tax records, expense tracking, financial reporting, and other business-record purposes.

Information entered into or synchronized with QuickBooks may include customer names, contact information, invoice details, payments, refunds, transaction dates, services purchased, parts and materials, applicable taxes, and related financial records.

When Jobber and QuickBooks are connected, certain customer, invoice, payment, and transaction information may be transferred or synchronized between the platforms according to the enabled integration settings.

4.4 Google Workspace, Gmail, and Google Drive

ValHalla Computers uses Google Workspace services, including Gmail and Google Drive, for business email, customer communications, document creation, file storage, photographs, attachments, service records, receipts, policies, and other business materials.

Information communicated or stored through these services may include names, email addresses, telephone numbers, messages, photographs, quotes, invoices, service documents, computer information, and other attachments provided during the customer relationship.

Customers should avoid sending unnecessary passwords, complete payment-card numbers, banking credentials, Social Security numbers, or other highly sensitive information through ordinary email or shared files.

4.5 Payment Processors and Financial Institutions

ValHalla Computers may use Jobber Payments, QuickBooks Payments, or another authorized payment processor to accept deposits, invoice payments, refunds, or other customer transactions.

Payment processors and financial institutions may collect information such as the customer’s name, billing information, payment method, card or bank details, transaction amount, payment status, fraud-prevention information, and device or technical information.

Complete payment-card numbers and online-banking credentials should be entered directly into the secure payment interface provided by the applicable processor. ValHalla Computers does not intend to independently store complete card numbers or online-banking passwords in ordinary customer records.

Payment processing is subject to the terms and privacy practices of the processor, card network, bank, or other financial provider involved in the transaction.

4.6 Telephone, Text, and Communications Providers

ValHalla Computers may use telephone carriers, text-messaging services, Jobber communications tools, email providers, and other communications platforms to respond to inquiries and send service-related messages.

These providers may process customer names, telephone numbers, email addresses, message contents, delivery information, attachments, and communications records as necessary to transmit and manage those communications.

Service-related text messages may include appointment confirmations, arrival updates, requests for approval, service-status information, quote or invoice notices, and responses to customer questions.

ValHalla Computers will not sell customer telephone numbers or provide text-message consent information to unrelated third parties for their own marketing purposes.

4.7 Platform Integrations

ValHalla Computers may connect approved business platforms so that information can be transferred or synchronized between them. For example, customer, invoice, payment, and service information may be transferred between Jobber and QuickBooks to reduce duplicate data entry and maintain consistent business records.

The information transferred will depend on the integration, the settings selected by ValHalla Computers, and the services used for the applicable customer transaction.

ValHalla Computers will make reasonable efforts to limit integrations and access permissions to those needed for legitimate business operations.

4.8 Changes to Service Providers

ValHalla Computers may add, replace, discontinue, or change third-party service providers as the business and its operational needs develop.

If a change materially affects how personal information is collected, used, or disclosed, this Privacy Policy will be updated and provided with a revised effective date.

4.9 Third-Party Privacy Practices

ValHalla Computers selects third-party providers for legitimate business purposes but does not control every independent action, system, policy, or security practice of those providers.

Customers may review the privacy policies and terms published by Wix, Jobber, Intuit, Google, payment processors, and other applicable providers for additional information about their respective practices and available privacy controls.

Nothing in this section removes ValHalla Computers’ responsibility to accurately describe its own handling of customer information or to take reasonable measures when selecting and using business service providers.

5. Cookies and Website Analytics

ValHalla Computers and the third-party platforms supporting valhallacomputers.com may use cookies, pixels, local storage, and similar technologies to operate the website, remember visitor preferences, maintain security, understand general website activity, and improve website performance.

5.1 What Cookies Are

Cookies are small data files stored on a visitor’s browser or device when the visitor accesses a website. Cookies may allow a website to remember information about a visit, maintain necessary website functions, recognize preferences, and collect limited technical or usage information.

5.2 Essential Cookies

Essential cookies and similar technologies may be used when necessary to operate the website and provide functions requested by visitors. These technologies may support website security, network management, form functionality, consent preferences, session management, accessibility, and other core website features.

Because essential cookies are necessary for certain website functions, they may be placed automatically and may not be subject to the same consent choices as optional cookies.

5.3 Analytics and Performance Technologies

ValHalla Computers currently uses Wix’s built-in website and analytics tools to understand general website activity and improve the visitor experience.

These tools may process information such as Internet Protocol address, device and browser type, operating system, approximate location, referring source, pages viewed, interactions with website content, and the date and time of a visit.

We use this information to evaluate website performance, identify technical issues, understand how visitors navigate the website, and determine which pages or services receive general interest. We do not use Wix Analytics to intentionally access the contents of files stored on a visitor’s device.

5.4 Advertising and Third-Party Tracking

ValHalla Computers does not currently state that it uses Google Analytics, Meta Pixel, or other separately installed advertising-tracking tools.

If we later add advertising pixels, third-party analytics, remarketing technologies, or similar tools, we will update this Privacy Policy and adjust our cookie-consent settings as appropriate before using those technologies.

5.5 Cookie Consent and Preferences

When a cookie-consent tool is displayed, visitors may be given choices regarding optional cookie categories. Essential cookies may remain active because they are required for website operation, while optional analytics or similar technologies may be limited according to the visitor’s selections and the available consent settings.

Visitors may be able to review or change their selections through the privacy or cookie-preferences control displayed on the website.

5.6 Browser Controls

Most internet browsers allow users to review, block, limit, or delete cookies through their browser settings. Blocking certain cookies may affect website functionality, form operation, saved preferences, or other features.

Browser controls operate separately from any consent settings offered directly through valhallacomputers.com.

5.7 Consent Records

When available through Wix or another approved consent-management provider, ValHalla Computers may retain records of cookie selections for compliance, website administration, and documentation purposes.

These records may include the selected cookie categories, the date and time of the selection, technical identifiers, and related consent information.

5.8 Changes to Cookie Use

The types of cookies and similar technologies used on the website may change when website features, integrations, analytics tools, or business services are added, removed, or updated.

If a change materially affects how visitor information is collected or used, ValHalla Computers will update this Privacy Policy, the website’s cookie disclosures, or the available consent controls as appropriate.

6. Data Retention, Deletion, and Disposal

ValHalla Computers retains personal information only for as long as reasonably necessary to provide services, maintain accurate business records, satisfy accounting and legal obligations, resolve disputes, protect customers and the business, and fulfill the purposes described in this Privacy Policy.

Retention periods may vary depending on the type of information, the reason it was collected, the customer relationship, platform capabilities, and applicable legal or contractual requirements.

6.1 Service Inquiries That Do Not Become Appointments

Service inquiries that do not result in a confirmed appointment or completed transaction may generally be retained for up to two years after the most recent communication.

ValHalla Computers may delete these records sooner when they are no longer reasonably needed for follow-up, customer service, security, or business documentation.

6.2 Customer and Service Records

Customer contact information, approved quotes, work authorizations, appointment records, service notes, equipment details, customer approvals, completed-work documentation, and related communications may generally be retained for up to seven years after the customer’s most recent completed transaction.

These records may be retained to answer customer questions, document authorized work, evaluate workmanship concerns, maintain service history, support accounting records, and establish or defend legal claims.

6.3 Financial and Tax Records

Invoices, receipts, payment records, refunds, parts purchases, sales-tax information, bookkeeping entries, and related financial documents may generally be retained for at least seven years, or longer when reasonably necessary to satisfy tax, accounting, insurance, audit, legal, or financial obligations.

The applicable retention period may depend on the type of record and the circumstances surrounding the transaction.

6.4 Service Photographs and Equipment Documentation

Photographs collected for equipment-condition and service documentation may generally be retained for up to three years after completion of the applicable service.

Photographs may be retained longer when reasonably necessary to address an active warranty or workmanship concern, payment dispute, insurance matter, safety issue, legal claim, or other documented business need.

Photographs approved separately for marketing may be retained and used according to the permission provided by the customer. A customer may withdraw permission for future promotional use by contacting ValHalla Computers, subject to the limitations explained in this Privacy Policy.

6.5 Communications

Emails, text messages, form submissions, attachments, Jobber communications, and other correspondence connected to a completed service or financial transaction may be retained with the applicable customer or transaction record.

General communications that do not result in a service relationship may be deleted when they are no longer reasonably necessary for customer support, follow-up, security, or business documentation.

6.6 Passwords and Temporary Access Information

ValHalla Computers does not intend to retain customer passwords or temporary login credentials after they are no longer necessary for the approved service.

Temporary credentials recorded for service purposes should be securely deleted or returned to the customer as soon as reasonably practical after the service is completed and tested.

Customers should change any password or access code shared with ValHalla Computers after service is complete.

6.7 Website, Cookie, and Analytics Information

Website, cookie-consent, technical, and analytics information may be retained according to ValHalla Computers’ selected Wix settings, the purposes described in this Privacy Policy, and the applicable platform’s technical and legal requirements.

ValHalla Computers may shorten or adjust available retention settings when information is no longer reasonably needed for website operation, analytics, security, or compliance.

6.8 Legal Holds and Other Retention Requirements

ValHalla Computers may retain information beyond the ordinary periods described above when reasonably necessary to comply with applicable law, respond to a valid legal request, complete an audit, collect an unpaid balance, investigate fraud or a security incident, resolve a complaint, address an insurance matter, or establish, exercise, or defend a legal claim.

Information subject to such a requirement may be retained until the relevant matter has been resolved and any applicable retention period has expired.

6.9 Customer Deletion Requests

Customers may ask ValHalla Computers to delete personal information by using the contact information provided at the end of this Privacy Policy.

Before processing a request, ValHalla Computers may take reasonable steps to verify the requester’s identity and authority over the information.

A deletion request may be denied or limited when retaining the information is reasonably necessary to complete an active service, process or document a transaction, maintain tax or accounting records, collect an authorized unpaid balance, prevent fraud, protect legal rights, comply with applicable law, or fulfill another legitimate obligation.

When only part of a customer’s information must be retained, ValHalla Computers may delete or restrict other information that is no longer reasonably necessary.

6.10 Third-Party Systems and Backup Copies

Deleting information from one ValHalla Computers system may not immediately remove every copy from connected platforms, archived communications, automated backups, transaction records, or third-party systems.

ValHalla Computers will make reasonable efforts to process an approved deletion request across the business platforms under our control. Residual copies may remain temporarily in protected backups or system archives until they are overwritten or deleted according to the applicable provider’s normal retention process.

Third-party providers may also retain information when independently required by law, fraud-prevention obligations, financial regulations, contractual requirements, or their applicable privacy policies.

6.11 Secure Disposal

When personal information is no longer reasonably needed and is not subject to a retention requirement, ValHalla Computers will take reasonable steps to delete, destroy, anonymize, or otherwise securely dispose of it according to the nature and sensitivity of the information.

Disposal methods may include deleting electronic files, removing records from active business systems, securely erasing storage media, and shredding paper documents containing personal information.

7. Information Security

ValHalla Computers takes reasonable administrative, technical, and physical measures designed to protect personal information against unauthorized access, use, alteration, disclosure, loss, destruction, or misuse.

The safeguards used may vary according to the nature and sensitivity of the information, the systems through which it is processed, the size and resources of the business, and reasonably foreseeable risks.

7.1 Account and Access Controls

Access to customer information is limited to ValHalla Computers personnel and approved service providers who reasonably need the information to perform legitimate business functions.

ValHalla Computers may use account passwords, device passcodes, multi-factor authentication, access permissions, login monitoring, and other available security controls to protect business accounts and systems.

Account credentials used to access Wix, Jobber, QuickBooks, Google Workspace, payment systems, and other business platforms should not be shared with unauthorized persons.

7.2 Business Devices and Electronic Records

Computers, mobile devices, storage media, and accounts used for business purposes may contain or provide access to customer information. ValHalla Computers takes reasonable measures to secure these devices and records against unauthorized access, loss, theft, or misuse.

Such measures may include device passcodes, automatic screen locking, software updates, security software, encrypted connections, restricted account access, secure backups, and remote-security features when available and appropriate.

Customer information should not be stored indefinitely on personal devices, removable media, or unapproved systems when it is no longer reasonably needed for the applicable business purpose.

7.3 Paper Documents and Physical Security

Paper records, receipts, service documents, and other physical materials containing customer information will be stored and handled with reasonable care.

When no longer required, paper documents containing personal or transaction information may be shredded or otherwise destroyed in a manner reasonably intended to prevent reconstruction or unauthorized access.

7.4 Payment Information

Customers should enter payment-card or bank information directly into the secure payment interface provided by the applicable authorized payment processor whenever possible.

ValHalla Computers does not intend to record or independently store complete payment-card numbers, security codes, online-banking passwords, or similar payment credentials in ordinary emails, text messages, service notes, photographs, or customer files.

Transaction confirmations, payment status, partial account identifiers, receipts, refunds, and related accounting records may be retained as reasonably necessary for customer service, bookkeeping, tax, fraud-prevention, and legal purposes.

7.5 Customer Passwords and Temporary System Access

When access to a customer’s computer is reasonably necessary, customers may be asked to enter their password personally, remain present during access, or create a temporary local account.

If a customer voluntarily provides a temporary credential, ValHalla Computers will use it only as reasonably necessary to perform and test the approved service. Temporary credentials will not be intentionally retained after they are no longer needed.

Customers should change any password or access code shared with ValHalla Computers after service is completed.

Customers should not provide passwords for unrelated banking, email, social-media, financial, or other personal accounts unless access is specifically necessary for an approved service and an appropriate method has been agreed upon.

7.6 Service Providers and Integrations

ValHalla Computers uses third-party platforms to host, process, transmit, and store certain business and customer information.

We make reasonable efforts to use reputable providers and configure available privacy, access, and security settings appropriately. However, ValHalla Computers does not independently control every system, security measure, update, employee, subcontractor, or data-handling practice used by a third-party provider.

Access permissions and integrations should be limited to those reasonably needed for legitimate business operations. Connections that are no longer necessary may be removed or disabled when practical.

7.7 Security Incidents

If ValHalla Computers becomes aware of suspected unauthorized access, loss, disclosure, or misuse of customer information, we may investigate the incident, preserve relevant records, secure affected accounts or systems, change credentials, contact applicable service providers, and take other reasonable corrective measures.

When an incident affects customer information, ValHalla Computers will evaluate the nature and scope of the incident and provide notice to affected individuals or appropriate authorities when required by applicable law.

Notice may be delayed when reasonably necessary to investigate the incident, restore system integrity, comply with law-enforcement instructions, or determine whether legally protected personal information was affected.

7.8 No Absolute Security Guarantee

Although ValHalla Computers takes reasonable measures to protect information, no website, wireless network, email system, text-message service, cloud platform, payment system, electronic transmission, or storage method can be guaranteed to be completely secure.

ValHalla Computers therefore cannot guarantee that unauthorized persons will never defeat security measures or that information will never be lost, intercepted, accessed, altered, or disclosed.

This statement does not remove ValHalla Computers’ responsibility to use reasonable care, respond appropriately to known security incidents, or comply with applicable legal obligations.

7.9 Customer Security Responsibilities

Customers can help protect their information by using secure and unique passwords, enabling multi-factor authentication where available, protecting their devices and accounts, avoiding unnecessary transmission of sensitive information, and promptly notifying ValHalla Computers of suspicious communications or unauthorized activity connected to a service transaction.

Customers should verify that payment links, quote requests, invoices, and service communications were sent through an expected ValHalla Computers contact method before providing payment or sensitive information.

ValHalla Computers will not request a customer’s complete payment-card number, online-banking password, Social Security number, or unrelated personal-account password through an unsolicited ordinary email or text message.

7.10 Ongoing Review

ValHalla Computers may review and update its security practices as business operations, platforms, threats, and available safeguards change.

Security procedures may be modified without describing every internal safeguard publicly when doing so is reasonably necessary to protect customers, accounts, systems, and business operations.

8. Customer Choices and Privacy Requests

ValHalla Computers provides customers with reasonable ways to review, correct, update, or request deletion of personal information associated with their interactions with our business. Available choices may depend on the type of information, the purpose for which it is maintained, applicable law, and whether the information must be retained for legitimate business or legal reasons.

8.1 Updating Contact and Service Information

Customers may contact ValHalla Computers to update or correct their name, email address, telephone number, service address, communication preferences, computer information, or other information previously provided to us.

Customers should notify ValHalla Computers when their contact information changes during an active inquiry, appointment, service, payment matter, or workmanship review so that important communications can be delivered correctly.

8.2 Requests to Access Personal Information

Customers may request information about the categories of personal information ValHalla Computers maintains about them and may request a reasonably available copy of customer-provided contact information, service records, photographs, quotes, invoices, approvals, or communications associated with their account or completed services.

Access requests may be limited when disclosure would reveal another person’s personal information, confidential business information, security-sensitive information, legally protected material, or information that ValHalla Computers is prohibited from disclosing.

ValHalla Computers may provide records in an electronic format or another reasonably available format appropriate to the request.

8.3 Correction Requests

Customers may ask ValHalla Computers to correct information they believe is inaccurate or incomplete.

We may request supporting information when reasonably necessary to verify the requested correction. ValHalla Computers may preserve a record of the original information and the correction when necessary for accounting, transaction history, dispute documentation, fraud prevention, or legal compliance.

8.4 Deletion Requests

Customers may request deletion of personal information by contacting ValHalla Computers through the information provided at the end of this Privacy Policy.

A deletion request may be denied or limited when retaining the information is reasonably necessary to:

Complete an active inquiry, appointment, service, payment, refund, or customer request
Maintain invoices, tax records, accounting records, or transaction documentation
Document approved work, equipment condition, customer authorization, or service history
Address a workmanship concern, payment dispute, complaint, safety matter, or legal claim
Detect or prevent fraud, misuse, unauthorized activity, or security incidents
Comply with applicable law, a valid legal request, insurance requirements, or another legitimate obligation

When complete deletion is not reasonably possible, ValHalla Computers may delete information that is no longer needed, restrict its use, or retain only the records required for the applicable purpose.

8.5 Verification of Privacy Requests

Before providing, correcting, deleting, or disclosing personal information, ValHalla Computers may take reasonable steps to verify the requester’s identity and authority over the relevant records.

Verification may include confirming information already associated with the customer’s inquiry or service record, responding through a previously verified contact method, requesting details about the applicable transaction, or reviewing reasonable proof of authorization.

Customers should not send unnecessary Social Security numbers, complete payment-card information, banking passwords, or unrelated government identification through ordinary email or text message to verify a request.

8.6 Requests Submitted by Another Person

A customer may authorize another person to submit a privacy request on their behalf. ValHalla Computers may require reasonable written authorization and may contact the customer directly to confirm the request before releasing, changing, or deleting information.

Authorization to submit a privacy request does not automatically authorize the representative to collect equipment, approve work, receive refunds, access payment information, or make other decisions for the customer unless those permissions are separately confirmed.

8.7 Marketing Email Choices

ValHalla Computers does not currently require customers to enroll in promotional email communications as a condition of requesting or receiving service.

If promotional email programs are introduced, customers will be provided with a clear method to unsubscribe from future marketing emails. An unsubscribe request will apply to promotional messages but may not prevent service-related communications concerning an active inquiry, quote, appointment, invoice, payment, safety matter, or completed service.

Customers may also contact ValHalla Computers directly to request removal from promotional email communications.

8.8 Text-Message Choices

Customers may receive service-related text messages when they provide a telephone number and use or approve text messaging as a communication method. Messages may concern inquiries, appointments, arrival updates, approvals, service status, quotes, invoices, payments, or customer-support matters.

Customers may request that optional or automated text messages stop by replying with a recognized opt-out instruction, such as STOP, or by contacting ValHalla Computers directly.

An opt-out from automated or promotional text messages may not prevent ValHalla Computers from responding manually when necessary to complete an active customer request, confirm a legally required notice, address safety concerns, or provide another communication requested by the customer through an available method.

8.9 Photograph and Marketing Permission

Customers may decline permission for ValHalla Computers to use photographs, testimonials, names, or other identifying information for advertising, social media, portfolio displays, or promotional purposes. Declining marketing permission will not affect the customer’s eligibility to request or receive service.

A customer who previously granted marketing permission may withdraw that permission for future use by contacting ValHalla Computers.

After receiving a withdrawal request, ValHalla Computers will make reasonable efforts to stop new promotional use. Withdrawal may not require removal or retrieval of printed materials, previously distributed content, archived posts, or other materials lawfully published before the request was received, although ValHalla Computers may remove online content under its control when reasonably practical.

8.10 Cookie and Website Choices

Website visitors may use any cookie-preference controls displayed on valhallacomputers.com to review or change available choices regarding optional cookies and similar technologies.

Visitors may also manage cookies through their browser settings. Restricting cookies may affect forms, saved preferences, analytics, or other website functions.

8.11 Service Communications

Privacy, marketing, and cookie choices do not prevent ValHalla Computers from using reasonably necessary information to complete approved services, maintain required transaction records, process payments or refunds, protect accounts and equipment, comply with law, or communicate about an active customer matter.

When a customer requests that a particular communication method no longer be used, ValHalla Computers will make reasonable efforts to use another available method when communication remains necessary.

8.12 Processing Requests

ValHalla Computers will review privacy requests and respond within a reasonable period based on the request’s complexity, the information involved, available platform tools, verification requirements, and applicable legal obligations.

We may contact the requester for clarification when a request is unclear, unusually broad, technically difficult, or involves information maintained across multiple platforms.

ValHalla Computers will not charge a fee for an ordinary privacy request. A reasonable fee or limitation may be considered for repetitive, excessive, manifestly unfounded, or unusually burdensome requests when permitted by applicable law and after notice is provided.

8.13 Requests Involving Third-Party Platforms

Information may be maintained across Wix, Jobber, Intuit QuickBooks, Google Workspace, Gmail, Google Drive, payment processors, communications providers, backups, or other systems used by ValHalla Computers.

We will make reasonable efforts to process an approved request across systems under our control. Third-party providers may independently retain transaction records, fraud-prevention information, protected backups, or other information according to their legal obligations and applicable privacy practices.

8.14 No Effect on Non-Waivable Rights

Nothing in this section is intended to restrict any privacy, consumer-protection, communication, or other legal right available under applicable law.

9. Children’s Privacy

ValHalla Computers’ website and services are intended for a general audience and are not directed toward children under 13 years of age.

9.1 Information from Children Under 13

ValHalla Computers does not knowingly request or collect personal information online directly from children under 13 without authorization from a parent or legal guardian.

Children under 13 should not submit a Service Inquiry form, upload photographs, provide contact information, create customer records, or send personal information to ValHalla Computers through the website, email, text message, or other online communication method.

9.2 Service Requests Involving Minors

A service request, quote approval, appointment authorization, parts purchase, payment, or other service agreement involving a customer under 18 should be submitted or approved by the customer’s parent, legal guardian, or another adult who has lawful authority to authorize the service.

ValHalla Computers may request confirmation that an adult has authority to approve work, make payments, provide access to the computer, and make decisions concerning the equipment.

A parent or guardian may provide information about a minor’s computer when reasonably necessary to request or receive service. Customers should avoid providing unrelated information about the minor.

9.3 Information Submitted Without Permission

If ValHalla Computers learns that a child under 13 submitted personal information without appropriate parental or guardian authorization, we will take reasonable steps to stop further collection and delete the information unless retaining limited information is required by law or reasonably necessary to protect safety, security, property, or legal rights.

A parent or legal guardian who believes that a child submitted personal information to ValHalla Computers may contact us using the information at the end of this Privacy Policy and request that we review or delete the information.

ValHalla Computers may take reasonable steps to verify the identity and authority of the person making the request before disclosing or deleting information.

9.4 Photographs and Marketing Involving Minors

ValHalla Computers will not knowingly use a minor’s name, image, voice, testimonial, service photograph, or other identifying information in advertising, social media, portfolio displays, or promotional materials without separate permission from the minor’s parent or legal guardian.

Permission for promotional use is optional and is not required for the minor or the minor’s household to request or receive service.

When photographing a computer for service documentation, ValHalla Computers will make reasonable efforts to avoid unnecessarily capturing minors, personal photographs, school information, account details, or other identifying content.

9.5 Third-Party Platforms

Information submitted by a parent or guardian may be processed through the third-party platforms described in this Privacy Policy, including Wix, Jobber, Intuit QuickBooks, Google Workspace, communications providers, and payment processors.

Parents and guardians should provide only the information reasonably necessary to request, authorize, document, and pay for the applicable service.

9.6 Changes Affecting Children’s Information

If ValHalla Computers later introduces website features, accounts, programs, promotions, or online services specifically intended for children, we will review the applicable privacy requirements and update our practices and this Privacy Policy before knowingly collecting children’s personal information through those features.

9.7 No Limitation of Rights

Nothing in this section is intended to restrict any right or protection available to a child, parent, or legal guardian under applicable law.

10. Policy Updates, Effective Date, and Contact Information

10.1 Effective Date

This Privacy Policy is effective as of August 1, 2026.

If the policy is published on a different date, the effective date shown above will be changed to the date the completed policy first becomes publicly available.

10.2 Updates to This Privacy Policy

ValHalla Computers may update this Privacy Policy when our services, website features, business platforms, payment methods, analytics tools, information practices, or legal obligations change.

When this Privacy Policy is updated, we will revise the effective date displayed at the top of the page. Customers and website visitors are encouraged to review the policy periodically for information about our current privacy practices.

Minor updates may include corrections, formatting changes, clarifications, updated contact information, or descriptions of business tools that do not materially change how personal information is handled.

10.3 Material Changes

If an update materially changes how ValHalla Computers collects, uses, discloses, or retains personal information, we will provide additional notice when reasonably appropriate or required by applicable law.

Notice of a material change may be provided through a prominent website notice, direct communication, an updated consent request, or another method appropriate to the nature of the change and our relationship with the affected individuals.

ValHalla Computers will not rely solely on a retroactive policy update to use previously collected personal information for a materially different purpose when additional notice or permission is required.

10.4 Previous Versions

The version of this Privacy Policy in effect when information was collected will generally apply to that information unless an updated practice is lawfully applied and any required notice or permission has been provided.

ValHalla Computers may retain previous versions of this Privacy Policy for business, compliance, and recordkeeping purposes.

10.5 Questions and Privacy Requests

Customers and website visitors may contact ValHalla Computers with questions about this Privacy Policy or to request access, correction, deletion, restriction, or another available action concerning their personal information.

Privacy requests should clearly describe the information or customer interaction involved and the action being requested. ValHalla Computers may request reasonable information to verify the requester’s identity and authority before processing the request.

We will review privacy questions and verified requests within a reasonable period, considering the nature of the request, the systems involved, verification requirements, and any legal or record-retention obligations.

10.6 Complaints and Concerns

Anyone who believes that their information has been handled inconsistently with this Privacy Policy should contact ValHalla Computers as soon as reasonably possible.

We will make a reasonable good-faith effort to review the concern, investigate relevant records and systems, correct inaccurate information or inappropriate practices when necessary, and explain any available next steps.

Nothing in this Privacy Policy prevents an individual from contacting an appropriate government agency or exercising any legal right available under applicable law.

10.7 Privacy Contact Information

Contact Info

ValHalla Gaming LLC, operating as ValHalla Computers

Email: parkerfleeman@valhallacomputers.com

Phone: (785) 813-3089

Website: www.valhallacomputers.com

10.8 Security-Incident Communications

Customers should promptly contact ValHalla Computers if they receive a suspicious message, payment request, invoice, login request, or other communication that appears to impersonate our business or misuse their information.

If ValHalla Computers determines that a security incident requires customer notification, we will provide notice through an appropriate available contact method and in accordance with applicable legal requirements.

10.9 Governing Privacy Obligations

This Privacy Policy is intended to describe ValHalla Computers’ information practices and does not limit any privacy, consumer-protection, security-notification, or other legal right or obligation that cannot lawfully be waived or restricted.

ValHalla Computers will handle personal information in accordance with applicable federal and state law. If a provision of this Privacy Policy conflicts with a mandatory legal requirement, the applicable legal requirement will control.

Final Statement

ValHalla Computers is committed to handling customer information responsibly, using it only for legitimate and disclosed purposes, maintaining reasonable safeguards, and respecting the choices and legal rights available to customers and website visitors.